We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through email shop@worldofdecor.co.nz within seven (7) days of receiving the parcel. If you did not hear from us within 2 working days, PLEASE CALL us on 09 4385816 as sometimes we have issues receiving email from some email providers.
If we are unable at the time of return to replace or exchange returned goods (if damaged or faulty). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. We undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.
We do not provide refunds for postage charges if you have changed your mind or if the items are unsuitable for your specific situation. So please choose items carefully before making the purchase. Refunds will incur a processing fee of credit card payments 4% , Afterpay and Zip 7%. Items must be returned in their original condition and packaging. We thank you for your understanding.
We adhere to the Fair Trading Act 1986 & The Consumer Guarantee Act.