We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through email shop@worldofdecor.co.nz within seven (7) days of received. If you did not hear from us within 2 working day PLEASE CALL us on 09 4385816 as some time we have isuue received email from some email provider.
If we are unable at the time of return to replace or exchange returned goods (if damaged or faulty). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.
We adhere to the Fair Trading Act 1986 & The Consumer Guarantee Act.